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Thomas Fetterman, Inc.
Home of Performance and Tornado Tips
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Satisfaction Guaranteed
Your satisfaction is our goal, therefore, we offer a 100% Money Back Guarantee on what we sell. If for any reason you are not satisfied with any of the products you receive, you may return them for a full refund. This guarantee is good for 30 days from the invoice date. Refunds will be given on the cost of the product only, not labor or installation charges, shipping, or any other charges. All products must be returned in resalable condition, not be damaged or installed and must be in original condition. Please make sure the measurements are correct on custom crutches, as these are exempt from the Money Back Guarantee unless there is a manufacturers defect or they do not build the crutches to the measurements you supply.
Shipping Policy
We ship using USPS Priority Mail for our smaller items and UPS ground for larger quantities and for crutches. We will ship overnight or second day for an additional charge. Contact us for the amount and to see if the item is available for immediate shipping.
Returns
Please contact a customer service representative by sending e-mail with the subject line Returns to thomas.fetterman@verizon.net. Refunds will be given on products only, not labor or installation charges, shipping, or any other charges. All products returned must not be damaged or installed and must be in original condition. All returned products must be sent freight prepaid.
Pricing
Thomas Fetterman Inc. reserves the right to refuse or cancel orders placed for products listed at the incorrect price. If your credit card has already been charged for the purchase and subsequently cancelled due to a price error, Thomas Fetterman Inc. shall immediately issue a credit to your credit card in the amount of the incorrect price.
Warranty
All merchandise we sell is subject to the Manufacturer's Warranty & Restrictions. In most cases we are authorized by the manufacturer to handle or assist with warranty claims directly. Warranty claims will cover replacement or repair of the parts only and will not cover labor or installation charges, damages or shipping charges. If you have a warranty question, please call one of our customer service representatives toll free at
888-355-6941 or send your e-mail to thomas.fetterman@verizon.net for further warranty instructions.
Back Ordered & Drop Shipped Parts
We make every effort to have all products available for immediate shipment. In the event that part of your order is on Back Order, we will ship the available parts and set the status of the unavailable parts to "Back Order".
Shipping Damage Claims
Shipping damage must be reported to your local USPS or UPS office within 48 hours of
delivery for a claim for replacement to be accepted. If you experience a problem with the freight company handling your damage claim send your e-mail with the subject line Shipping Damage to thomas.fetterman@verizon.net for assistance.
International Orders
Thomas Fetterman Inc. will accept international orders. Shipping on all international orders will be determined on an individual basis.
Contact Information
Address: Thomas Fetterman Inc.
1680 Hillside Rd.
Southampton, PA 18966
Phone Toll Free: (888) 355-6941 or 215-355-6941 Fax: (215) 357-9394
Copyright Information
All information contained within www.fetterman-crutches.com and its associated pages is the property of Thomas Fetterman Inc. and shall not be used or copied without written permission.
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If you have questions, or wish to place an order, e-mail
Al Burns, Director of Web Marketing
or call toll free: 1-800-582-5544 |
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